I see that you have mentioned ID.me data retention as one of the concerns that people should have. You are absolutely correct.

Not only does ID.me retain recordings of the people who are being verified by Alorica, but they continue to record people without their knowledge. The so-called management at Alorica have been showing the same video from years ago of a woman in Longwood Florida that called in to be verified.

What this woman didn’t know, she was still being recorded after the verification ended. I won’t mention her name to protect her identity and so as to not embarrass her. She needed to be verified after losing her Director Level position and was trying to collect unemployment. She got a Trusted Referee at Alorica named Thomas.

After Thomas verified this woman, she thought that the recording had stopped. It did not. She went on to say that she really wanted to @#$% Thomas. She said this to another woman in the room who also did not know that she was being recorded. She in fact said this twice to which the other woman asked “Oh, was he black”?

Even more concerning was that they had a third person on speaker phone (a male) who also didn’t realize that he was being recorded. Managers at Alorica pass this video around and have been doing so for years as ID.me does not delete them like they claim. To the woman in the video, if you find that people in Orange County, Seminole County or Volusia County are pointing and laughing at you when you are out in public, this is probably why.